Professional Etiquette Training

Welcome to the Professional Etiquette Training Course! This course is designed to help you understand and implement the essential professional behaviors and practices that will enhance your effectiveness and relationships at work. By the end of this course, you will have a clear understanding of the standards of professional conduct expected at Sadara Yanbu Group and how to apply them in your daily work.
Course Outline
1-Introduction to Professional Etiquette
Definition and Importance
Benefits of Professional Etiquette
2-Dress Code and Appearance
Understanding the Company Dress Code
Grooming Standards
Dressing for Different Occasions
3-Communication Skills
Verbal Communication
Clarity and Conciseness
Tone and Professional Language
Non-Verbal Communication
Body Language
Eye Contact
Written Communication
Email Etiquette
Reporting and Documentation
4-Workplace Conduct
Punctuality and Time Management
Respect and Courtesy
Maintaining a Positive Attitude
Dealing with Conflict Professionally
5-Customer Interaction
Understanding Customer Needs
Professionalism in Customer Service
Building Strong Customer Relationships
Handling Complaints and Feedback
6-Meeting Etiquette
Preparation and Participation
Listening Skills
Staying on Topic
Follow-Up Actions
7-Workplace Collaboration
Teamwork and Cooperation
Respecting Others' Opinions
Sharing Credit and Acknowledgment
Offering and Accepting Constructive Feedback
8-Digital Etiquette
Proper Use of Company Email
Professional Behavior on Social Media
Data Privacy and Security
Appropriate Use of Digital Tools and Platforms
9-Handling Confidential Information
Understanding Confidentiality Policies
Secure Handling of Sensitive Information
Importance of Discretion
10-Continuous Improvement
Seeking Feedback
Professional Development Opportunities
Staying Updated with Industry Trends